I’m not a big shopper, but in the leadup to Christmas and during my holidays, I did have lots of spare time and indulged in a little retail therapy, for gifts and for me. Spending all that time in stores was also very interesting research. And led me to the question I have posed as the headline for this blog. Which is a rant. Because much as I would like to continue to support my local bricks-and-mortar stores…
There are times when I just can’t
• Like when I wanted to buy 4 pairs of shoes but was told that the order they’d placed for that style had never come through… so she guessed it looked like they wouldn’t be stocking them this summer.
• Like the fact that even when I want to throw money at a hifi store for a product, they’re not interested in taking my name and calling me when the stock comes in.
• Like the fact that so many stores don’t even have a business card to write info on but instead let their staff scrounge around for some scrap of paper. Seriously?
Online shopping vs bricks-and-mortar shopping
I may be wrong but in my book the MAIN thing that a bricks-and-mortar store has over online shopping is PERSONAL SERVICE. And when you can shoot a cannon through David Jones without hitting a staff member, it really sends a message that service has gone down the drain.
A big thankyou to Smokemart Colonnades
I threw my old lava lamp out because it had blown a bulb (doh!) and wanted to replace it with one in the same colours. Couldn’t find one around anywhere. While I was buying another colour for a friend (no, I don’t choose friends on the basis that they like lava lamps, but it doesn’t hurt) I happened to mention I wanted a yellow one
The girls in the Smokemart Colonnades upstairs store started asking me questions. Did I need it before Christmas? (No, it was for me.) Did I want the old style or the new style? (Old style.) They offered to take my name and number and a month later, called me to tell me my lamp was in. Service with a smile. Thankyou. Maybe old-fashioned service is not dead, after all.